First, Privacy Statement
During your use of the Real Relax APP, Real Relax will collect the information you voluntarily
provide and the information generated from your use of our services to provide services to you, to
optimize our services, and to protect the security of your account.:
1. The information that we collect
(1)When a user registers for a Real Relax account, your mobile phone number will be collected
according to the personal registration information provided upon request. Mobile phone numbers are
sensitive information, and such information is collected to meet the requirements of relevant laws
and regulations on Internet real-name system. If you do not provide such information, you may not be
able to use our services normally.
(2)When you use Real Relax Services, in order to ensure your normal use of our services, maintain
the normal operation of our services, improve and optimize our service experience and protect the
security of your account, We will collect your device model, operating system, Mac address, unique
device identifier (such as IMEI, Android ID), the application list, the login IP address, Real Relax
software version number, access to the network’s way, type and status, network quality data,
operation log, service Log Information (as you are reading under the function of browsing through
History and service fault information) in background state and silent state, which is the basic
information that must be collected to provide services.
(3)In order to provide you this service, we will access your camera and photo album after obtaining
your express consent when you edit your profile picture, feedback questions or complain and upload
pictures. The preceding information is sensitive. Refusing to provide this information does not
affect the normal use of other functions of Real Relax.
(4)We will record your geographical location information after obtaining your consent when you
configure the equipment network. If you don’t agree, the distribution network of the device will be
affected, resulting to not normal operation.
2. How to use information
(1)Real Relax will not sell or lend user's personal information to any person,
unless get the user's permission in advance;
(2)Real Relax shall not allow any third party to collect, edit, sell or disseminate
users' personal information by any means. Real Relax reserves the right to terminate the Service
Agreement with the user and close his/her account immediately upon discovery of any such activity;
(3)For the purpose of serving users, Real Relax may use users' personal information
to provide services to users, including but not limited to send the product information and service
information to users, or sharing information with Real Relax partners so that they can send
information about their products and services to users.
3. Information Disclosure: Users' personal information will be disclosed in part or
in whole under the following situations:
(1)Disclosure to a third party with the user’s agreement;
(2)Disclose to a third party or administrative or judicial institution according to relevant
provisions of laws or requirements of administrative or judicial institutions;
(3)Disclose to a third party if the user violates the relevant laws of China or the website's
policies;
(4)In order to provide products and services required by users, users' personal information must be
shared with the third parties;
(5)Other disclosures deemed appropriate by Real Relax according to laws or website policies;
(6)Real Relax shall strictly comply with relevant confidentiality provisions regarding the bank
account information provided by users when using Real Relax.
Second, others
1. Real Relax solemnly reminds users to pay attention to the clauses in this
Agreement exempting Real Relax from liability and limiting users' rights. Users are advised to read
the clauses carefully and consider the risks themselves. Minors should be accompanied by a legal
guardian to read this Agreement.
2. Any dispute or dispute between User and Real Relax shall be settled through
friendly negotiation. If the negotiation between the two parties fails, the user agrees to submit
the dispute to the Hong Kong International Arbitration Center (HKIAC), and the arbitration award of
the laws of the People's Republic of China shall be applied in Hong Kong.
3. If any provision of this Agreement is invalid or unenforceable for any reason, the
remaining provisions shall remain valid and binding on both parties.
4. The final interpretation of this Agreement shall be reserved by Xiamen Comfort Science &
Technology Group Co.,Ltd. , and all interpretation and modification rights are reserved.